What We Collect and Why
When you open an account, we collect the details you submit — name, contact information, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We also record transaction history and session logs to keep your account secure
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and to process withdrawals accurately. Device identifiers and IP addresses are logged automatically when you access the lobby from your phone or desktop. We use this data to verify your identity, process payments, and respond to account queries through our live chat channel. We do not
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sell your personal data to third parties. Data shared with payment processors — including the e-wallet providers above — is limited to what those processors need to complete your transaction. Retention periods vary by data type: transaction records are kept as long as required under applicable
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financial regulations, while session logs are cleared on a rolling basis. You can request a copy of your stored data or ask us to correct inaccurate records at any time by contacting our support team. Access to these features depends on local law and is available
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where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.